Our mission- is settling civil law disputes arising from conclusion, revision, application or cancellation of contracts between banks and private individuals without a resort to a court.
Values
Fairness
Fairness - mutual and voluntary admission of responsibilities, rights and obligations for the cultural presence of the state and society
Rule of law
Independence – inadmissibility of various interferences impairing the independence of the activity of, the events held and decisions adopted by the Financial Ombudsman.
Independence
Independence – inadmissibility of various interferences impairing the independence of the activity of, the events held and decisions adopted by the Financial Ombudsman.
Impartiality and equality of parties
Impartiality and equality of parties – exercising rights and freedoms of parties before the law to the equal extent while realizing our mission and performing our activities, without making any discrimination